If I was able to rate 0 I would. The customer service is awful and they have no idea what they are talking about. Before I even sent the boxes I had issues. They did not send me a breakdown of what the were charging me and asked me to pay to send my stuff. As soon as I paid they sent me the breakdown and sure enough they overcharged me. Even when the customer service representative promised me I was not overcharged. I am still waiting on that refund after 3 weeks. I sent 4 boxes from Germany to Australia. They delivered 3 out of 4 which were in the same job! 1 box is missing and the delivery driver was EXTREMELY rude to my father who was collecting the boxes on my behalf. I told them about the issue as soon as my dad told me. The delivery driver was still at the door. I was promised my box would be delivered on the 2nd of March to a neighbor, as my father had to take the day off work AGAIN to collect the parcel. The box never arrived. They have advised me that it's in the Netherlands when it should never have gone that way, and the second email advised me it's lost. No one is admitting what has happened and will not tell me if the box is lost or not. I've waited for 6 callbacks and 1 week to figure this out and have received no information. The company is refusing to take any responsibility or keep me in the loop about what really happened and refuses to tell me where the box is right now. I had sentimental items in the box which cannot be replaced and they have 0 compassion. AFTER I paid over 800€ for 4 boxes. I called again this morning and asked for the UPS tracking number which of course they cannot find or give me, and therefore I cannot follow up by myself. AVOID this company at all costs, and find one with better customer service.