On Dec. 24, 2020 I purchased a leather couch and recliner from the Rogers, AR. store for my wife for Xmas. After listening to Brian Nichols(our salesperson) bad mouthing other furniture stores and stating that it took them up to six months to deliver furniture, I was guaranteed that our furniture would be delivered to our home within 2 weeks. Our grey Enterprise recliner was supposedly the last one and was on the showroom floor. I asked to take that home with me then since it was in stock, and they said they preferred to wait till the order was complete and deliver it then. Well 2 weeks went by and I got not delivery and no communication from Hank's Furniture. I called and talked to our sales person Brian and he said he would check the status and get back to me immediately. I never received a return phone call. I got so mad I drove the 60 miles to the store and discussed the lack of communication and delivery with Phillip Kaess at the end of Feb. 2021. He said he would check and call me back. He did call me back and said the couch was still unavailable! When I purchased the furniture I financed it through Synchrony finance company. Hank's was having a Zero down and Zero Interest for a year promotion going on. Fast forward to middle of June 2021, still no furniture, but I am receiving payment demands from the finance company! Then I noticed a negative effect on my credit score!! I called the store AGAIN and told them I wanted to CANCEL the order completely as this lack of communication and delivery was becoming judicious. I was told that my sales person would have to do that and he no longer worked there! So I asked to speak to the manager and they put someone named Jason the phone I explained my frustration with everything. He said, " I understand, and I will cancel this order and the order with Synchrony immediately!" Well staying in their true form the order never got cancelled! So on Friday, July 02, 2021 I called Hank's Furniture in Rogers AGAIN and AGAIN they said only my salesperson could cancel it! I demanded to speak to the General Manager and they told me his name was Phillip and he was in a meeting and would call me as soon as he was out of that meeting. I STILL have NOT heard from anyone. This experience has been one of the worst I have ever endured from the retail world! I have spent a lot of time trying to remedy the situation and it seems the standard answer with Hank's Fine Furniture is "We will call you back, " and then never following up. I still have NO FURNITURE!!