Hi, I ordered a convertible lounge back in June. Price was over $2, 000, I paid for the product that day. They said delivery should be about 4 weeks as they never had all the pieces in stock. Almost 3 months later I receive a message to say it will be delivered today. I received a phone call this morning to say they were 10 minutes away. I was halfway up the hill driving my son to school so I asked them if they could come in half hour. The driver said yes, he would deliver in 90 minutes. 3 hours later I was still waiting, no communication with the driver, I tried calling him but kept going straight to voicemail. I rang customer service who told me the couch would not be getting delivered today and we would need to reschedule another day for delivery! I am very disappointment with this service. I have a family of 5 who will be sitting on the floor for the next two days waiting for this delivery which we've already had to wait for 3 months. Regards, Kirsty Figgins