1 Jan, 2018 → by ClaimboUser499090
Constant, all day phone calls

3

I have been getting numerous calls from GE Money on my home phone for about 10 days now, 10 to 12 calls a day, even on SUNDAY!!! I don’t answer these calls as ALL my bills are paid on time, every month!! They never left a message. Finally I got fed up with seeing they had been calling and turned my home phone ringer off, I then called the number from the caller ID and got the credit department at JC Penney. I ended up talking to THREE people before getting an “account specialist”. All had India accents. I told the man that they could clearly see my account has been paid ON TIME, EVERY MONTH. He confirmed this, and he said “is it possible you have someone else on your account using your card”?? Ummm…no. I check my statement every month. He said it was possible someone else is using my home number as their contact. I then asked the man to PLEASE check his records by searching my home number to make sure my account is the ONLY account registered to the phone number. He told me he couldn’t give me that information. I protested telling him I wanted the calls to stop, that he could see that my account is CURRENT and NOT past due, and to PLEASE get to the bottom of the issue and find out why they are calling me. I do think someone used MY number as their contact, and their account is past due, thus the calls. The man promised me that the calls would stop. A half hour later I saw that they once again had called!!! If it continues I will send them a certified letter via snail-mail demanding they stop with dates and time I *tried* to get this issue resolved. If that fails I will be contacting the F.T.C. I frankly told the man that I would be scouring my credit and there had better not be anything false or wrongly added to my credit file because someone is using my home number for their delinquent JC Penney charge account. The man told me they don’t report to credit bureaus accounts based on phone numbers. I just hope I am not a victim of identity theft.
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