I have been doing business with this company for years. However after this last order, I will never do business with them again. There was something inside the wig that hurt my ear. Unfortunately I had already removed the tags and only through wearing the wig did I discover something sharp which hurt. I was unable to exchange it because I had removed the tags. I guess we should wear our new wigs with tags attached until we know there are no problems with them? Sales reps - RUDE. Goodbye Paula Young!! User's recommendation: Do not use company!!! There are too many others out there to buy from.