I found this to be ineffective, I was not able to speak to anyone. This overly complicated way of reaching Hergivenhairs customer service is frustrating. Not every customer who need to reach the company is irate. Hergivenhair charges premium prices and should offer premium service. This can start with having contact number for customer to contact them directly. The platform Hergivenhair offers to contact them is named Pissed Customer which is offensive and the end result. User's recommendation: The product is good but you will not be able to reach the company if you have questions or concerns.