Beauticontrol has charged my in these steps purchase total, then shipping and handling, and then taxing this total which is illegal in Iowa. I found out they cannot tax on shipping and it is illegal. Then a Director Saralynn Ostwinkle charged my customer unreasonalbe shipping charges then taxed my customer after total of shipping and my customers and I want this money refunded to us. Sincerely, Mary Hanson eamil: [protected]@aol.com or phone: Tim [protected] Grateful for your assistance with this unfair, business practice. It is illegal in Iowa. Other direct sales companies are aware of this. Beauticontrol has been made aware and refuses to refund our money.