I cancelled my service May 2020 and received the box to return items.. all items required for return were packed in the box and returned. I get a notice from my bank of a 214.00 charge. When called I was told that I did not return the transmitter. All the other required items were in there except the transmitter per the customer service representative. I am positive that the said transmitter was indeed in the box as I have no use for it otherwise. I have checked the dish for anything else that could be removed and there is nothing left on it to return. How is it possible that all packaged items (in the same box) were accounted for except the said missing item. I will be filing a complaint with BBB and a formal dispute of charges with my bank.