I have recently recontract a new HomeHub Plus but have problem with the Audio after upgrading to the new box. So the Hub Trooper tested with my son's PlayStation and there's Audio from the Toshiba TV. The Hub Trooper that came cldn't resolved the problem and left. Was told there will be a callback team who will contact me. The callback team keep insisting that I call Toshiba which I did but was told that they will need to check on site and will be chargeable but there is no guarantee. Today 6 September 21 at 2015 hrs, the person I spoke to from the callback team was so arrogant and not helpful at all (voice recorded). He still ask me to call Toshiba and says there's no solution. I told him then to return my old black box which he told me he needs to write an email. I am disappointed as I was approached by Starhub to upgrade but now the Technical Support Team is not able to resolve the issue but keep pushing the responsibility to me.