Good Day I sent this query on Saturday 28/08/2021, since then I have had no response from you, I must say I am disappointed . Lindiwe From: Lindiwe Phehle Sent: Saturday, 28 August 2021 11:30 To: [protected]@tenacityinc.co.za Subject: Urgent Complaint- ID [protected] Acc [protected] To whom it may concern I just want to express my disappointment at one of your call centre consultants, On Thursday 26-/08/2021 at 11:07 from number [protected] one of your consultant called me to ask when will I be coming to pay my account, I told her I will pay on Saturday 28/08-2021 I was surprised why she was calling as it was not month end yet, why she was calling before month end it s not as if I had missed a payment, that's when she took off with me, she said she was calling because I was I arrears for R50 she was very rude to me as a customer and that was poor customer service on your part, she treated me like a nothing, I felt so belittled and she hung up while I was still talking. I don't mind her calling for R50 as she was doing her job, but the attitude and the manner was not right, she could have handled it better as I am still a customer no matter I am in arrears, CUSTOMER SERVICE I am a supervisor in one of the big Companies myself and I know my rights, that is not how you treat a customer, there is this thing of Black woman, especially woman on woman who have no respect for other black women I promise you should I have been a white customer she would never have dared to talk to me like that. I felt so disrespected and humiliated. I would like to suggest that you train your staff more of how to handle a customer, you NEVER EVER raise your voice at a customer because some will not send an email like me, they will just close their account without you knowing why. As a result, I will also pay off the account and CLOSE IT, as I will not be disrespected like that. Hope you take this email seriously and I would appreciate your feedback in this regard. Kind Regards Lindiwe [protected]