I purchase a round trip ticket from New York Penn Station to Baltimore MA. Penn Station and unfortunately a didn't notice the return ticket was for 5:20am which I wanted 5:20pm, but I never used the web to buy a ticket, so this process was new to me , I tried calling but the only response was Automated which I couldn't get all my questions answered. But never the less I screwed up, I'm still waiting for a response from Amtrak. on a responce from Amtrak waiting for a respo Amtrak User's recommendation: I would recommend that if your not sure and a first time purchasing a ticket to try and get a live Agent to speak with.