I had an outstanding balance of almost $2000 because I wasn't billed or made aware that I had a bill for over a year by Carecentrix. I was called and threatened with being sent to collections over a bill I wasn't made aware of. I paid the bill in full and then was sent to collections again because they forgot to tell me about another account that I had with them. That's right, forgot. So I called and asked for a reduction in how much I owed and they offered me 15% and told me I should be lucky to get that much and then immediately asked me to pay it in full. Absolutely not. I should not be punished for their inability to bill correctly. I faithfully paid at least $40 a month to pay it off only to receive a letter in the mail telling me I was being sent to collections.