Reservation #[protected] — Ticket #[protected] On the night of Jan. 19, 2019 I arrived at the Aeropuerto Jose Joaquin de Olmedo in Guayaquil, Ecuador at approximately 11:30 pm. After waiting for my turn in line, I finally reached the counter. After handing the lady at the counter my documents, I was informed that I could not fly...
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I bought my tickets online for 5:40 p.m and when I arrived for my connection flight they told me that they used military time and my penalty was $150 dollars. Same amount I bought my tickets for. I bought them online and check several times to make sure the time was right so that I have enough...
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I payed this airline to provide an escort for our child to return to Colombia after visiting for the holiday. Apon arrival every thing was well until i left my wife at the gate to catch hos flight. The staff took all his documents and told them to sit and wait no problem. After everyone had boarded...
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Avianca leadership is short-term minded. Wouldn’t be surprised if Avianca doesn’t survive the new era where power is shifting to customers, and companies that don’t have what it takes to care for their clients will die off. Actions speka louder than words and Avianca is heading in that direction. Good for their competitors like Aires.
Wanted to make a reservation online from Miami to Bogota on Avianca, their site has no option for reservation (like all airlines have). I hesitantly purchased a ticket. Then, called next morning to change date and Avianca refused to do that without charging me a penalty. All they were talking was about the penalty, forget about my...
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Non-Ecological
, even if the manufacturer is the same. This is an uneconomical bad practice, the company seems to be chasing the statistics of parcels shipped.
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