Avoid this agency, I don’t recommend the agency to anyone, the worst customer service in London. I bought a travel ticket at the beginning of 2020 in installments, as England and Brazil were in lockdown, I could not travel, I asked for a refund, they sent me the form and promised me that I would receive it within 6 months, if It’s been over 1 year that I’ve been emailing and calling them every day and they just don’t care, they don’t answer calls anymore, they don’t answer emails, or they just want to solve my problem. I am being charged every day by fly now pay later that my installments are late, as I did not travel and I am simply waiting for an email from 360 travel to flyw now pay later to cancel my ticket and make my refund. Run away from this agency that despises and badly treats the customer.