I purchased an ACER laptop from Amazon, after a month Hard drive failed.I was told I have to send it to recertification center so they fix it. I mailed it to: Teleplant, 5201 George Mcvay drive, suit G, Mcallen in Texas 78503. I talked with someone named JANET, they received my PC and they replaced the harddrive and broke the screen, and mailed it back to me with a broken screen. Again I was in contact with Janet, she only replied one email a day. so this process took two week. Finally they decided to send me another laptop. I received the new laptop and noticed that when it is not charging it shuts down by itself. So again I sent emails to Janet and she was replying to emails only one time a day, so I had to wait for her one whole day to get a reply. (I also try their number 1-84*-433-****) they never answer the phone. Finally someone else by the name of Chris emailed me and told me to send it back for repair again. The pc was sent back to service center and after one week back to me again. On the repair papers it says they replaced the Hard drive again. I emailed them to let them know that they have not repaired my PC, it had a power issue not hard drive issue. I am still in process of getting my PC fix. Can someone help? Can someone provide me contact number of a manager at the service center, or a direct line so I can talk to someone that can fix my PC? I totally regret buying Acer but it is too late and I am not someone extremely rich that I can just say ok *** with 300 dollars.