I contacted Vyve broadband to suspend my service prior to leaving town for work for a 5 month project. I was informed during this conversation that my account had been suspended and would be reinstated when I called to re-activate my service. I called 5 months later to re-activate my service and was informed that my account had been re-activated without my permission and a bill was due in the amount of $348.22. I have contacted the company on several occasions concerning the issue, I was told that I would be contacted and I have heard nothing from the company. I paid the bill in question in order to have internet upon returning home to complete reporting for work. The bottom line is that I did not request or approve my account to be re-activated.