21 Feb, 2019 → by ClaimboUser329924
absolue set products are different to the online picture, and different to the package list
1
The order was placed on 11.02.2019, the bill number is LAC0913071. On Lancome.de this ABSOLUE SET is only shown as a picture without any description. The picture shows the main product "Silky Cream" including a sample size "Serum" . After receiving this set, I noticed the main product is SPF 15 cream, same as in the product list on the package. But the Serum is replaced by a oil, which it's not shown in the package list. The oil price is 20% cheaper than the Serum. If I wouldn't have ordered this set directly from Lancome official site, I definately would think this is a repack or problem product. I contacted customer service and was told to return this set to get a refund. Considering the fact that this is the only set provided from Lancome.de, this set should be assembled in a workshop. This series was highly recommended by a friend, so I decided to keep this it. But I asked the Customer Service for a serum sample for testing as advertised. The Customer Support agent said the only solution is a return and refund. I still will keep this set, but I am really unhappy with their solution. If I return this set, for them nothing happened, but my time is wasted and I am left with an unpleasant experience. I thought this set would be a good introduction for me to the series ABSOLUE, it's a pity.