21 Feb, 2019 → by ClaimboUser329924
absolue set products are different to the online picture, and different to the package list

1

The order was placed on 11.02.2019, the bill number is LAC0913071. On Lancome.de this ABSOLUE SET is only shown as a picture without any description. The picture shows the main product "Silky Cream" including a sample size "Serum" . After receiving this set, I noticed the main product is SPF 15 cream, same as in the product list on the package. But the Serum is replaced by a oil, which it's not shown in the package list. The oil price is 20% cheaper than the Serum. If I wouldn't have ordered this set directly from Lancome official site, I definately would think this is a repack or problem product. I contacted customer service and was told to return this set to get a refund. Considering the fact that this is the only set provided from Lancome.de, this set should be assembled in a workshop. This series was highly recommended by a friend, so I decided to keep this it. But I asked the Customer Service for a serum sample for testing as advertised. The Customer Support agent said the only solution is a return and refund. I still will keep this set, but I am really unhappy with their solution. If I return this set, for them nothing happened, but my time is wasted and I am left with an unpleasant experience. I thought this set would be a good introduction for me to the series ABSOLUE, it's a pity.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Lancome you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.