Amtrak train station in Harrisburg, PA has a very rude, screw-up and messed up ticketing agent named C. Thomas. She messed up my Amtrak train ticket and caused me to pay extra, and she was non-apologetic about it. She also takes drugs right in front of a customer. If you see her, old, Black woman, your best bet is to take Greyhound Bus. Other customers have complained about her. I hope that Amtrak takes her off the schedule or transfers her away from Harrisburg, PA