4 Aug, 2020 → by ClaimboUser618071
Cancellation within 1 hour of booking yet charged nearly entire amount of stay
1
I reserved a place and within 1 hour of being told an additional person would cost $200.00, I cancelled my booking. Within the accurate time frame to receive full funds back, I was only given an extremely small amount, $50.00 and this was a booking near $1300.00. I have reviewed the cancellation policies thoroughly and contacted the resolution center as the host was not easy to work with nor accommodating whatsoever. The comment, "I live next door and will know how many people are there" made me uncomfortable resulting in an immediate cancellation (1 hour after the booking). This is my first time using Airbnb and definitely last. I've been waiting for resolutions to call back or any communication and nothing. This is ludicrous and a lot of money for my trip that I am now stuck until somebody provides accurate customer service. I hope someone can resolve this complaint or give suggestions asap. Thank you.