I'm requesting a new phone for my broken one. This is a free phone from Assurance Wireless threw Gov. subsidies. ALL of this started on January 27, 2020, not having a phone my communication with them is e-mail. I've fulfilled all the necessary questions, received my approved confirmation # [protected]. This shows everything is fine your phone is on its way. NO way, this is now Feb. 22, 2020 and I'm still getting the runaround from person to person with no real answer. Keep in mind Assurance Wireless is for people who can not afford using other phone carriers because of me being in poverty. I'm also very disabled in need of constant contact, EMS, ER, hospitals, Dr's and others. I feel like I'm being punished with my health on the line. Please help me resolve this dilemma.