REF:[protected]_[protected]] I have a debit order dispute that I have submitted forms for on the 27 march2018 been calling to make a follow up no luck I understand that the turn around time is 30 working days, NOW I'm getting another email saying that I need to send new debit order dispute forms as they can only assist me once that is done is that even fair though? This is very unprofessional I cannot do this back and fourth with you guys because it means if I send new forms its now going to be another 30 working days that I have to wait for which means 60 working days. i asked to get a reply on the 27 of April regarding my dispute as I send other forms again. Let me know if this will be possible for you to reverse my money that was deducted or I should change the bank as the service is very poor. You have such incompetent consultants my money you need to make it happen that me as the client I am happy because right now I'm very much unhappy with your service . I did not get an reply from you guys kindly get back to me