27 Feb, 2021 → by Robert May
BEWARE Katom’s Return Policy 25% Restock + S&H w/ Tracking

Preface: I’m a homeowner who’s tired of buying cheap plumbing supplies from Home Depot and Lowe’s. Also, I don’t like supporting Amazon and will buy from the little guy even if it’s more expensive. I can’t recommend doing that with Katom. It cost me $141.69 to return a faucet, that’s their restocking fee plus the required shipping with tracking.
The reason I had to return a faucet was because it has a wall mounted support arm that installs half way up the neck of the faucet. The picture of the faucet on their website is not accurate. It does not show this support arm like it does on the taller faucets, so a reasonable person would assume that it wasn’t required. Customer service told me that if I click on the links to the faucet specs it shows it there so they would not refund the restocking fee. Nowhere on the website, picture or specs does it mention that you must use this support arm. However, when you open the box the installation instructions caution that you must use this support arm. I have a window over my kitchen sink so I can’t use this faucet. I tried in vain to explain this to customer service only to have them repeat over and over that it says it’s a wall mounted sink so they would not waive the re-stock fee. I kept saying that I know it’s a wall mounted sink, that’s why I bought it. It was obvious that they didn’t know what a wall mounted sink meant. So save yourself a bunch of time, money, and a headache and buy this stuff off of Amazon. I realize now that there’s a reason Amazon is so popular: Returns are easy, not to mention that they’re cheaper.

2 votes

Comments
Tterrible service, do they really hope customers will buy again after that
Blissy | June 02, 2021 | Reply
0 votes
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