We had made travel plans well in advance, when we called to cancel, due to Covit 19 complications. We were told we would not be refunded due to it being a block out week. We were shocked that they had NO Covit 19 waivers or a policy that we could reschedule. The woman sited the contract, but when we did further research, she was wrong with her dates. I am presently on the phone for 1/2 waiting for someone to pick up!!! So frustrating due to the fact we will lose $3,760.00, if this is not resolved!! As far as getting an airline refund the last time we used this company it took 9 months and 10 phone calls to get a refund. If you can avoid this company I strongly advise it!! User's recommendation: Don't do it, not worth all the hassels!!!!!!