This is the first review I have ever written in my life. Let's just say my experience at Fry's electronics inspired me. I always thought Fry's was a good alternative to Best Buy. I liked it since they play classic rock there, on occasion I can find a descent CD, and they have a pretty good selection of DVDs. However after my experience at Fry's a couple days ago, I have vowed never to return. It all started when I went to meet a friend that was returning a computer that apparently didn't work as anticipated. I figured we would be there maybe 15-20 minutes and then catch lunch before I had to go to work. WRONG! We waited in line for almost an hour before anyone would help us. Only 2 people were in front of us being helped and one guest was being helped by multiple associates. There were a plethora of associates but apparently none that could help us. Idiot Waste of Space employee # 65 was sitting in a chair staring at us like we were freaks at a side show. Another waste of space was texting on his iphone. We didn't get any help until my friend complained about the most recent customer that was brought by an associate to cut in line ahead of us. Then we finally get an associate to inspect (very slowly) the computer we are returning. He send us to someone else. A customer asks an associate where the customer service department is so she can make a complaint. I ask if we can make one too. Then after more waiting in line we are notified there will be a 15% restocking fee. My friend explains to the associate the computer, monitor, and keyboard did not work. After going back and forth, the customer service manager comes out and says they will put it all together to show us it works. We go back again to where we were before. An associate hooks everything up together. It doesn't work. He fiddles around. We continue to wait. Then the associate takes out anotherkeyboard with a another mouse. Then it finally works and he points to the screen and says "See it works." Yeah it works with a totally differentkeyboard and mouse than it was purchased with! He offers to register it and my friend tells him there is no need because he doesnt want it. They tell him there will be a 15 % restocking fee. He tells them he will not pay because the associate assured him that the computer, monitor, andkeyboard were all compatible and never said anything about having to use an alternative keyboard and mouse. The associate and the Customer Service Manager seam very hard up for there 15% restocking fee and seam to be unworried about all what my friend has gone through. He drove 45 minutes to Fry's and 45 minutes back to spend 2 hours trying to hook up a computer the sales associate assured was compatible, then drove 45 minutes to wait in line for an hour and spend another hour bickering with rude, arrogant, and DOGMATIC employees and now he is expected to drive all the way back home with the chance that it will not work again???? Then the Manger is called out, we talk to him about 5 minutes. He trys to fight it a bit and then admits that it should have never have come to this and the original sales associate should have told him the correct information and he tells us that of course we should not have to pay a restocking fee. He says he wants to keep our business but these words ring hollow since if they really wanted our business they should never have hired such atrocious employees and created such dogmatic policies. I leave to go to work with no time for lunch since I had been there going on two hours. I vow to never come back to this aggravating nightmare ***. P.S. The Customer Service Manager should be working at a DMV with her atrocious customer service skills