Though they responded promptly once I placed a service request through my home warranty company, there was zero follow-up. A stopped up kitchen sink and backing-up dishwasher. Artley had difficulty snaking through the outside access. According to him, the pipe under the sink leading to the clean-out was installed incorrectly and had to be repaired prior to any interior snaking work. He also informed me it would be necessary for a tear-out of drywall and some cabinetry under the sink and that the warranty company would not pay for that portion, which I understood. Furthermore, he insisted I had to have a clean lead/asbestos report before he would begin any work. We agreed I would get the test and call him when I had the results. In the meantime, he contacted the warranty company, who in turn denied my claim. I was willing to pay for the repair up to the snaking part and the warranty company would have paid for the snaking. I have left three voice mails for Artley and have yet to have a return call. In the meantime I've been doing dishes in the bathtub for two weeks, spent $225 for a lead/ asbestos report, $75 to the warranty company that sent Artley, and $250 to the other plumber that popped a snake in the drain under the kitchen sink and instantly solved the problem. To say I'm pissed is an understatement. How unprofessional. Now, a letter to the warranty company... User's recommendation: Just say "No".