I registered 2 vehicles for the $9.99 unlimited basic wash special and I have recently been charged $21.50 for the same monthly unlimited washes! I never received any kind of correspondence about this change that I’m aware of and I not very excited about the automatic significant “bump” in pricing! I’m asking to be re-instated at the...
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In June I was charged $19.95 was told it was gonna be a 1 time charge, and I could wash my car as many times as I wanted however I do not have the funds to continue with said subscription. I asked to cancel it in the month of June, but I have been charged for July...
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My sticker didn’t work so I moved my car back snd forth waiting for it to work. A man came out flipping his arms with an attitude and rudely told me I needed to hold still because the computer is slow. He also said “see those 2 cameras up there? I was watching you and you kept...
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The drying motor on the passenger side hasn’t worked since late spring. I have asked several times about this to your employees. They all said they are waiting on parts or an electrician. Over 3 months sorry not acceptable. This past Saturday I asked again and told the associate I’m about to cancel my membership, I have...
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The car wash here in San Antonio, TX on Culebra Rd is constantly closed. I call the home office and no one ever answers what time of business are you guys running your take-out NY monthly fees but we don't get the service they say the area msg can only be contacted by e mail is that...
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Service
This time not about the usual quality of service (internet), but about service and customer service. A couple of days ago (04. 07. 2016) I applied for the Internet. I chose the standard offer, a kind guy called - he told me all about and around who and how; we agreed on the time when the master would arrive. After that, the master also arrived +/- on time. But today I removed the offer from the mailbox, where Optus offers both TV and Internet at a lower price than I will now have to pay only for the Internet. Really, first of all, this guy who called to agree on everything could not tell that there is such an offer (because there is no such thing on their website), and then the master could not say a word about it? Is this company really so desperate for profit that it is not interested in customer satisfaction and good feedback? We are already starting cooperation with Optus. Then you have to start thinking about what to expect next (+ still reading complaints about Optus here as well) ?
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