I recognize keeping your business running smoothly is like herding cats. I have been a frequent user of your Mountain Grove location in Knoxville (37920). But in the last few months the service has gone way down hill with many in this tight community complaining to one another over a lack of workable vacuums, broken pay machines,...
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I am a member of your car wash club ($29.95 a month) Your web site states that you are open 8 am to 8 pm everyday. I have been to the car wash on Pyramids Viliage Blvd. several times on SUNDAY MORNINGS BETWEEN THE HOURS OF 8:00 am AND 8:45 am. Your bussiness was NOT open at...
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I am a car wash club member with zips car wash located in Wake Forest NC. Over the past three months, the wash is down do to faulty or broken parts, but my account continues to be drafted monthly. My car wash club membership is for unlimited car wash. Its not considered as unlimited if the car...
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After exiting the car wash on Friday February 20, 2021 at 8:30am and entering the vacuum area I observed that a 2 1/2″ x 1″ area of paint on my roof trim had been taken off as well as the trim being displaced off the top of the car. I filed an incident report with the singular...
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Service
This time not about the usual quality of service (internet), but about service and customer service. A couple of days ago (04. 07. 2016) I applied for the Internet. I chose the standard offer, a kind guy called - he told me all about and around who and how; we agreed on the time when the master would arrive. After that, the master also arrived +/- on time. But today I removed the offer from the mailbox, where Optus offers both TV and Internet at a lower price than I will now have to pay only for the Internet. Really, first of all, this guy who called to agree on everything could not tell that there is such an offer (because there is no such thing on their website), and then the master could not say a word about it? Is this company really so desperate for profit that it is not interested in customer satisfaction and good feedback? We are already starting cooperation with Optus. Then you have to start thinking about what to expect next (+ still reading complaints about Optus here as well) ?
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