Zalora Group




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Zalora Group

Average Rating:

2.87 / 102 votes / 12 reviews
Zalora Group GmbH
182 Clemenceau Ave. № 06-00 Singapore Singapore - 239923
Singapore
Singapore

Phone number: +65 31 575 555

Category: Clothing, Shoes and Acc

Links of Zalora Group
Other Info

+65 31 575 555 (Singapore) +61 130 066 8345 (Australia) +64 800 449 370 (New Zealand) +852 39 994 200 (Hong Kong) +62 212 949 0100 (Indonesia) +60 320 356 622 (Malaysia) +60 320 274 717 (Malaysia) +63 28 580 706 (Philippines) +886 701 016 1166 (Taiwan)
182 Clemenceau Ave. № 06-00
Singapore
Singapore – 239923


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Complaints & Reviews — Zalora Group

11 Jul, 2021

Damage nike bag

It’s my first ever purchased with Zalora and it’s very disappointing. I am so stress making follow up to fast track the replacement using chat support none is exerting effort to do so. I even ask over chat if I will agree with just replacing the item, if they can assure me that I can have a... Read more➤
I ordered an item yesterday and when I received my confirmation email, I found a discrepancy in the amount of my order and the amount deducted from my wallet/amount paid. If you look at the image I attached, you can see that the total amount of my order is only 899 pesos, VAT inclusive and with free... Read more➤
Already late delivery. Courier tracking shows parcel will be returned to sender without attempts made to deliver on designated address. Several follow up has made with the customer service but NO actions has been made. They keep om advising due to large volume of orders, but we made multiple orders at same address and received within 2days.... Read more➤
Order made on 4.9.2020, order nunber [protected], however, i've waited for a month but didn't get my item. Email has sent to zalora team, got their apologies and ask to wait and wait, but didn't get solution. Now I just wish to get refundation. I have purchased number of clothes in zalora but never encountered this problem.... Read more➤
I have not receive my order till today which is 5th of August 2020. All this while Zalora have doing great delivery which the time taken is very fast. But when I track my order it shown that order was delivered on Monday which was 3rd of August 2020. There was someone at home but no one... Read more➤

Poor service

Old order store that uses iExpress courier. It all started when a courier called me on December 30 when he was ready to deliver a shipment to me, but I couldn't receive it that day so we talked on January 4. I'm expecting when I have a courier on January 4th I took a day off at work. When we talked on the phone before, he promised to call me on the morning of January 4th. I am not waiting for a call all morning, I did not wait, I decided to call myself. The courier picked it up and said so - unfortunately we will not be able to deliver your shipment today because we cannot find it in the warehouse. Then we talked when he will bring it tomorrow, January 5, and he will call me in the morning. It arrives on the morning of January 5 and I don't remember the call, I take the call myself, where is my shipment? To this I got a wonderful answer it's somewhere in the warehouse lost,then I started thinking about how I could lose 8 boxes of furniture + mattress 1. 40 / 2m, but we talked well when tomorrow really will be. Then came the morning of January 6 and I get a call when I receive the shipment today. It pleased me because the long-awaited shipment is finally here, but again not good, because the furniture is there but the mattress is not. I ask where the mattress for me the courier answers missing I ask how can a 2m long mattress get lost. To this he could not answer me said to call dpd. As everyone knows iExpress normal mortals can't call. And where is my mattress? I tried to call- nothing, I wrote an email with no answer. What else has it been like when a courier tells you when your package is lost sitting and waiting?

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