The phone system isn’t working properly
Update by user Apr 27, 2018 On April 9th i received a refund minus $6 they took out for returning shipping fee. Original review posted by user Mar 28, 2018 I order a jacket online and the jacket was too small. I sent it back march 7 and still havent heard anything different from them. They keep...
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Cant cancel after a few minutes of order? Cant get through on your sight. TERRIBLE SERVICE!!!!!!!! I WANT TO CANCEL MY ORDER AND AN IMMEDIATE REFUND!!!!!!!!!!!
This company does not process returns – they simply deny the product is received and will not refund your money. I had to open a case with my bank regarding the item I bought from them. Short version: they sent me the wrong size (seem to do this a lot according to other reviews), then when I...
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I ordered 3 items on 2 separate occasions in Nov. 2017. The first order from 11 Nov. has not yet been received and the 2nd of two items ordered on 28 Nov has not yet been received (through January 2nd 2018). I have called customer (dis)service 3 times and sent 3 emails. On the last call I...
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Poor service, misleading information
I received a better internet connection offer and so I called the Telstra operator to terminate the existing contract. During the conversation, the operator checked whether I had no debt for the current period and the contract is terminated on the same day. We said goodbye and thought everything was fine. It was a big surprise to me to receive an email from Telstra with a bill for last month even though I was sure the contract was terminated. I called Telstra again to find out why the bill had been issued, although the contract had to be terminated. The operator explained that I had been sent an SMS asking me to come to the Telstra customer center or call the operator again to terminate the contract. I didn't notice this sms. The operator was adamant and saidthat the drawn up invoice must be repaid and it is not possible to cancel this invoice, but this time the contract has been terminated. My argument that I had not used the service in the previous month also did not help. I don't think I should pay the last bill because the operator had promised to terminate the contract, but a mysterious sms was sent a week later.
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