I returned my contact lenses last month and still have not heard anything from Vision Direct. Now their website is gone. I tried to track my package via USPS and Newgistics (they provided the prepaid SmartLabel for the return). The tracking number on the return slip is [protected]. Neither USPS or Newgistics say that number is valid....
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I have placed an order for three boxes of contacts and must say that my order arrived in a timely manner but one box was incorrect. I contacted VisionDirect customer service and they claimed that was impossible and that they stand behind their products and service. Then I sent them a picture of what I have received...
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Ordered a pair of contacts from VisionDirect website and I’m glad that I’ve ordered only one pair. Their site seemed trustworthy enough, prices were also great so at the beginning I wanted to order a lot more. But I changed my mind and I’m glad I did that. Anyways, I made my order and was supposed to...
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Ordered a pair of prescription glasses early December as a Christmas gift for my niece. Glasses were tagged as fast shipping, which means shipped in 3-5 days. No contact from vision direct for 7 days so I contacted them to see what was going on. The person I spoke to didn't know but assured me they would...
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Vision direct was running a promotion where you receive a $50 restaurant.com gift card with a $100 purchase. I made the purchase and received the contacts but did not receive a gift card. I emailed customer service, they replied within a day saying that my order did qualify and they have put a request in with restaurant.com...
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Poor service
I am very unhappy that I called a taxi to 106 First Street, but he I'm waiting for me at 103 First Street, it's on the other side of the street! Considering that I call a taxi in the direction I want to go, I make claims against the taxi driver's desire to earn! If the address was provided, you do not have the right to wait for me elsewhere! In addition, the manager was not pleasant, I am an independent client of this company, everything has always been in order, but this time I wanted both the manager's attitude towards work and what he wants. “L against customers! Machine no. 650 Driver number 20017285 Worst ride in my city!
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