More Contact Info

Toll-Free Number:

(866) 810-7162

Guest Contact Centre:

(855) 253-8021

Australia

+6 173 295 2296

Anywhere else in the world

+86 400 120 2198

China

+6 113 6789

To make a new booking / To make changes to an existing booking

+44 800 051 1281

United Kingdom

Headquarters:

+6 173 295 3000

56 Edmondstone Road Bowen Hills Qld 4006

Velocity Frequent Flyer Contact Centre Number:

+6 113 1875

Australia

+6 480 023 0875

New Zealand

+6 128 667 5924

Other International

Virgin Australia Baggage Tracing And Claims Centre:

+6 173 295 2257

All other Countries (International Tolls apply)

+61 130 017 0911

Australia (Toll Free)

+6 480 044 3744

New Zealand (Toll Free)

Virgin Australia Holidays:

+6 113 1516

Monday to Friday, 8am to 6pm AEST, and Saturday 9am to 5pm AEST

Company Address

Virgin Australia

P O Box 1034

Spring Hill,

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Virgin Australia , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Virgin Australia

6 Jul, 2021

Flight returns from gold coast to melbourne.

I was asking when I leave gold coast (due to leave 14 July) returning to melbourne, does my return ticket cover cost if gold coast goes into red zone.

Transport

4 Jul, 2021

It put me through to USA number

I would like to cancel a return flight to Adelaide from Brisbane due to COVID lockdowns. Tried to ring but was put through to USA number

Transport

25 Jun, 2021

Charged for an enquiry

Since when is it normal practice to charge $5 for an enquire and then they tried to get $85 out of me for a phone call.

Transport

24 Jun, 2021

Travel credit

I am wanting to book flights for 2 adults from Melbourne to Queenstown return using travel credits, but apparently the paying process will not allow me to use the credits and pay residual. Do I have to book flights to the cost below the travel credit, or please explain how I can get past this. Thank you,... Read more➤

Transport

20 Jun, 2021

Contact iffy

I am trying to cancel a fligt ref * YTXABD as per instructions in an email you sent me, I have fied NSW and requesr a creditThank you. Yvonne Hennebery l

Transport