More Contact Info

Toll-Free Number:

(866) 810-7162

Guest Contact Centre:

(855) 253-8021

Australia

+6 173 295 2296

Anywhere else in the world

+86 400 120 2198

China

+6 113 6789

To make a new booking / To make changes to an existing booking

+44 800 051 1281

United Kingdom

Headquarters:

+6 173 295 3000

56 Edmondstone Road Bowen Hills Qld 4006

Velocity Frequent Flyer Contact Centre Number:

+6 113 1875

Australia

+6 480 023 0875

New Zealand

+6 128 667 5924

Other International

Virgin Australia Baggage Tracing And Claims Centre:

+6 173 295 2257

All other Countries (International Tolls apply)

+61 130 017 0911

Australia (Toll Free)

+6 480 044 3744

New Zealand (Toll Free)

Virgin Australia Holidays:

+6 113 1516

Monday to Friday, 8am to 6pm AEST, and Saturday 9am to 5pm AEST

Company Address

Virgin Australia

P O Box 1034

Spring Hill,

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Virgin Australia , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Virgin Australia

14 Jun, 2021

Travelling with a child

Our 7 year old granddaughter will be flying with us from Brisbane to Mackay next month. Will we need to provide any personal identification for her at check in. Thank you

Transport

21 Jan, 2021

Spent hours tryjng to get a refund

I had to jump back and forth calling virgin and trip.com to try and get a refund by then they had both closed.

Transport

27 Dec, 2020

Change in booking

Failed to change online! Called , filled form and no one return call since 20/12

Transport

19 Oct, 2020

Refund for cancelled flight Perth-Karratha/Karratha-Perth

Return flight booked on 10/8/20 LAR060 Perth-Karratha 3/10/20 Booking ref-ZAHXV0 Karratha-Perth 11/10/20 Booking ref-ZAHXV0 Paid 10/8/20. $519.99 Taken out of bank account at 17:19 EST Receipt No – H227399****89 Never had funds refunded to me, I request This money to be paid ASAP Account Name. Daniel Waiwiri BSB. 064475 Acc. 1019**** As this booking was cancelled on... Read more➤

Transport

14 Apr, 2020

Credit for cancelled flights

Credit for an upcoming flight for a family of five…when trying to do it online wast not able to add dates…wanting to speak to someone to discuss lodging for a credit on flights.

Transport