More Contact Info

Toll-Free Number:

(844) 433-7898

Accounting/ Billing:

(833) 322-6760

Credit/ Debit Cards

Legal:

(833) 774-8223

Company Address

InComm

250 Williams Street NW, 5th Floor

Atlanta,

United States

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Complaints & Reviews — Vanilla Gift

1 May, 2021

Direct deposit in the wind. My Vanilla Mastercard has Bancorp Bank on the back of the card. When I set up direct deposit for my tax return, I used the Bancorp routing number.

I never received my refund the IRS deposited on 4/21. I called Customer Service at My Vanilla and they gave me Atlantic Banks routing number, then tried to explain they use both banks and if my deposit went to either, it should be available. I think I got the run around. The IRS says if your info... Read more➤

Credit Cards

28 Apr, 2021

I’ve been fraud

I have called four times report about my five vanilla gift card I’ve been fraud I’ve been trying to report it I haven’t been getting any help.

Credit Cards

23 Apr, 2021

To find out when my funds will be returned to my card

They refunded the money back to you on the 16th I still have no credit on either one of the cards used I have tried to call you in a pissed off phone number and all I get is the same *** recording can somebody please call me at217-370-**** Id like to know how much longer youre... Read more➤

Credit Cards

15 Apr, 2021

Because I’ve got a question to ask them

Yesterday I purchased two of the vanilla cards one of them I put 500 and on the other I put 350 so in all thats 850, I went to purchase a puppy from a dog breeder and I didnt activate my cards because they said not to since it wouldnt let me it kept saying Error, I... Read more➤

Credit Cards

14 Apr, 2021

Resolved: My login i have wont let me in and my card isnt working either

Update by user Apr 14, 2021 Company fixed the issue and I have been provided with apology. Original review posted by user Apr 14, 2021 it wont let me log in to my account and when i activated it .it still wouldnt work. is there anyway possible can u help me out please and thank you

Credit Cards