I have tried to cancel Zelle pending mode for over 2 weeks. I have contacted you and your rep has told me there is nothing you can do. I just got off the phone with Zelle and the assures me they have not transferred any money and it is your responsibility to credit my $125. Please inform...
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Request by phone for a copy of our insurance card to be emailed to Dealership, proof of insurance so that we can have a loaner car. Gave the woman all kinds of information, each or a combination could verify my identity. She refused. Ask to speak to a Manager, refused. Complained to CEO and other executives including...
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I have been a customer for nearly three years, I have my auto insurance with USAA for the three years before mentioned. USAA has change their programming, now it will not recognize my username, which means I have to get in touch with an agent their robot answering machine make really hard to get some human person...
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Unable to speak with a human being while trying to resolve a payment issue. The AI answering machine kept sending me in circles and didnt have an option for me to speak with a human being. I finally found an alternate number to speak to a representative and once I got through my issue was easily resolved.
Kept getting a recording that was not helpful. When I was with GEICO I was able to speak to an agent 24/7.
