Terrible experience. Extremely poor follow up. Very poor customer service and unprofessionalism. Patched order for which we are Extremely negative reviewstill waiting over two months for resolution User’s recommendation: Use another company.
Original review updated by user May 27, 2021 Hiring Universal Windows Direct was the biggest home renovation mistake we have ever made. The company is fraudulent, dishonest, disorganized, and poorly managed. We hired them over a year ago to install 8 windows in our home. They have wasted six days of our time in…
The lite is showing signs of cracking and pulling away from the door. After talking with the service tech, she said it would be better to get the lite kit with the screws to better service the door. I hope this won’t be a problem to resolve.
I purchased new windows on August 27th of 2020. Today is April 11, 2021 and my windows project is still not completed. The automated phone system is an absolute joke. Receiving a call back or getting a pro-active update as to the progress of your project is virtually…
First I was told it would take 10-12 weeks; it actually took 5 months and that was after many phone calls. In addition the size of the main window was made smaller, the doors do not slide easily; the storm door was the wrong color. The storm door was not installed properly. The installers left old gloves...
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