Universal Windows Direct



Universal Windows Direct

Average Rating:

1.82 / 215 votes / 11 reviews
Universal Windows Direct
Bedford, Ohio
United States
Phone: (855) 395-9377
Web: https://www.universalwindowsdirect.com/

Category: Windows and Doors

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Complaints & Reviews — Universal Windows Direct

Terrible experience. Extremely poor follow up. Very poor customer service and unprofessionalism. Patched order for which we are Extremely negative reviewstill waiting over two months for resolution User’s recommendation: Use another company.

Original review updated by user May 27, 2021 Hiring Universal Windows Direct was the biggest home renovation mistake we have ever made. The company is fraudulent, dishonest, disorganized, and poorly managed. We hired them over a year ago to install 8 windows in our home. They have wasted six days of our time in…

The lite is showing signs of cracking and pulling away from the door. After talking with the service tech, she said it would be better to get the lite kit with the screws to better service the door. I hope this won’t be a problem to resolve.

I purchased new windows on August 27th of 2020. Today is April 11, 2021 and my windows project is still not completed. The automated phone system is an absolute joke. Receiving a call back or getting a pro-active update as to the progress of your project is virtually…

First I was told it would take 10-12 weeks; it actually took 5 months and that was after many phone calls. In addition the size of the main window was made smaller, the doors do not slide easily; the storm door was the wrong color. The storm door was not installed properly. The installers left old gloves… Read more➤

Two entry doors along with two screen doors were to be installed on january 18 2021.the 2man team left without the job being finished. moldings around the doors were not installed, chain on screen door is short – i put a bungy cord there so the door would open correctly also there were no guards on the… Read more➤

From the first call to the installment of my window and patio door I got nothing but professional personal. Personal were on time when appointment were made. The installment was fast and done right the first time. The installers walked me around to inspect their work and told me what they had done. I am very satisfied… Read more➤

Had six windows installed about 6 months ago. One trim piece was messed up and another window had a defect in the glass that was very noticeable… anyway it has been two months since I notified the company about these issues…. nothing has been done, always get the run around when I call to ask what the… Read more➤

The sales rep with Universal Windows provided false information, blatantly lied to us &;;;;;;;;;;;;;;;;;;; placed us in a jeopardizing situation with our home refi. We informed the agent multiple times that we did not want to finance the windows & would be paying cash for them upon the completion of the refi. He stated we had 12… Read more➤

The hardware is cheap. Every time I clean the windows, I get a window stuck and they come out of the track very easy. I still have a draft in the same place in my house. Dirt gets down between the seal and the window and is impossible to clean thoroughly. As my husband put it, they… Read more➤

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