Update by user Jul 26, 2021 It won’t be addressed, it can’t be corrected, and it shouldn’t have ever happened. I expect no contact, and wouldn’t speak with them if they tried. They do not value people; we only represent dollar signs to them. There’s nothing wrong with making a living, but to ignore a disabled person...
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Guest services gave us a quote over the phone of $50 per ticket plus $5 a month per ticket to change our passes to be able to upgrade to be able to go into 3 parks including volcano bay for the kids. Drove all the way here, paid $350 a night for the room on premises and...
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Unproffesional park attendant, bad expereince at Antojitos restaurant and lack of communication after i sent 3 emails. User’s recommendation: Don’t go there.
I called to have my unused tickets refunded, as an active duty service member who has been restricted from being in crowds and theme parks due to the increasing positive numbers of the Delta Variant of COVID. Not being refunded for that amount of money is unacceptable. User’s recommendation: RIP OFF.
Covid numbers increased in Florida with an unvaccinated child to risk coming. Requested a reschedule, and Shawn refunded our money understanding oor situation and cared for our safety. I really appears shawn, and we are looking forward to coming there ASAP when covid numbers get back under control. User’s recommendation: Will be a positive YES.
