Thirty-six hours before my partner is expected to fly, and the “fare has changed” for the flight. I’m given a payment link to ensure the booking isn’t canceled. I do this, I am in fact charged, and the booking still says canceled. I wait on hold forever for customer service, and when I finally speak to someone,...
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Hallo Travelgenio, EMERGENCY!! I’m writing to ask why my last flight from Frankfurt to Berlin has been cancelled and you even didn’t inform me about that???? On August 16th I have received a confirm E-Mail from you saying that my flight from Frankfurt to Berlin from 9:00-10:10 on October the 1st has been confirmed, so why is...
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The telephone number supplied to the UK is not working my flights from Turkey to Johannesburg has been cancelled and the return trip from Johannesburg to Turkey has also been cancelled please can you give me a telephone number so I can get this rectified as soon as possible My email address is [protected]@gmail.com. It’s not letting...
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2 months without answer begins to sow doubt as to the honesty of Travelgenio, can we suggest that this is a Travelgenio scam that is selling tickets without transferring them to the airlines? in June I bought 1 ticket to Travelgenio which has not been transfered to the airline and I was obliged to buy an other...
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I used Travelgenio to book a flight within South Africa, Johannesburg to Mthatha 2 August 2021 and returned on 3 August 2021. A month has passed since my trip and I’m still being ignored by customer service after emailing them twice a week for a month. Even angry emails doesn’t seem to get a response. I need...
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The thing is, I called on the fly and ordered food for work... Everything would have gone well if the telephone operator taught a little Australian there... About how often I go there to eat the menu I know very well.. I ordered fried potatoes with meatballs and on top of more mushroom sauce as well as sweet... I waited an hour and a half FINALLY the driver with the food arrives Here you were... When you opened the box, it could be that inside there was not what I had ordered (there was mashed potatoes with a caponade and in the second dish naked mushroom sauce with 2 meatballs) : ((Sorry...
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