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I would like to share my experience and experience of the online store "1a". Usually I didn't buy electronic goods in online stores, but my husband had a family and he wanted a new phone CAT to run all the stores in Cincinatti I didn't decide to look at them in the online stores at that time, the most advantageous price was in the online store 1a 330 USD. I completed the leasing with a DPD courier who handed me the product and the necessary documentation. One day (not a year passed) the phone turned off and it was no longer possible to turn it on, we drove to Santa Ana to the warranty service, where of course the phone was accepted. The examination revealed that the product was used as specified in the instructions for use and that it was a defect of the manufacturer. The online store saidthat ok we will send you a code and you will be able to buy an equivalent phone. Paying a monthly loan for a product under repair came the rage of calling to inquire how long to wait for this code to buy a new phone. The operator replied to me that I had to wait about two weeks either ok I thought one passed another wait. In the evening of the same day, I am called by an online store operator who informs me that the code will not be sent, that there is a part in the phone and that it will be repaired in less than two weeks. I pay the next part of the loan again anger for which I have already paid 60 USD for the product I do not use. It seems to me that anyone will agree that it is not pleasant to pay for a product that is defective.When calling the online store again, the operator did not even ask me about the product I was interested in. I just asked a question, thirty days later I said no and hung up. After some time calling again and asking what is happening to my product from the operator was asked a question does not return the money ok I will find out and call you back. After making the call, I wrote a complaint and sent it to an e-mail if I was not mistaken, the same evening I was called by the online store operator Liana, who asked what phone numbers I called to listen to the information provided by the said operators. When Liana called me and she was shocked about the information provided by the operators, she always apologized several times and said that the situation would be resolved, as well as set a time when she would contact me to inform about what was happening.Of course, Liana did not contact me at the appointed time, I called again, but she escaped me. Other operators informed me that at the moment they are not sure to contact me by the end of the day, which of course they did not do. After the holidays I called again and asked to connect with Liana told me that at the moment Liana is busy that she will call, but this time urrraaa called and said that everything will be resolved soon and that I will not call myself. At the end of the week comes an sms that I can drive and take out a new phone. What of course I spend my time and money traveling to Santa Ana to service me girls without packing claiming that this is a new phone without even giving a hand look at the issued phone. Going out of the service and looking at the phone, I found that there was a bunch on the side that the cup was new, but at least it turned on.Liana had also promised to compensate me for being deceived by the operators.
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