no customer service by phone or chat no customer service by phone or chat no customer service by phone or chat no customer service by phone or chat no customer service by phone or chat no customer service by phone or chat no customer service by phone or chat no customer service by phone or chat no...
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Update by user Aug 19, 2018 I was contacted by TiVo and I spent way too much time with a agent who was either not qualified or unable to solve the problem, so the case was sent to the ‘engineering’ department who would notify me if there is a fix. Nothing new, the same was done months...
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TiVo recently sent a software upgrade that turned on the screen reader function and after visits to online help then multiple calls to customer service their solution required us to upgrade our existing cable box, leave a sizable deposit until the existing unit arrived back to them and an increased monthly fee. Their solution was consistently piece...
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My first public review- About a year ago I had decided to buy a Tivo product because of the great reviews and reliability of the products. I bout the bolt+ that has struggled to be reliable. When my first box failed (hard drive failure) right before the end of the extended warranty, i requested a new bolt,...
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Tivo’s first level of technical support uses personnel with poor American English speaking skills. I usually need to ask them to repeat things over and over and sometimes have to resort to spelling (phonically). First level technical support are poorly trained and seem to rely strictly on reading script responses. Their comprehension of complicated problems is of...
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