My first public review- About a year ago I had decided to buy a Tivo product because of the great reviews and reliability of the products. I bout the bolt+ that has struggled to be reliable. When my first box failed (hard drive failure) right before the end of the extended warranty, i requested a new bolt, and was given a refurbished one that I was told was tested to and was as good as new. Well that failed (would not power up) in less then 60 days. I then requested again a new replacement but was reassured that could not do anything else because of policy, even though message boards said others received new boxes. This replacement box did not even work when it arrived. Numerous hrs on the phone, calling cable company to trouble shoot, i finally called executive customer care and surprisingly got a call back from one of the executives. I called back and was transferred to someone else that said they could only replace my box with a new one if I paid $70 for the new model with voice control. I asked to speak with the executive that reached out and was told for over 20 mins that I could not speak with them. This by far has been my worst customer experience second to Combatant Gentleman's dealing with not even talking to customers (but their CEO actually contacted me directly and took care of all costs).