Toll-Free Number:

(888) 868-0186

Other Info

+1 617 575 9676 (Customer Service) +1 925 266 5950 (Walnut Creek Store) +1 737 205 1718 (Austin Store) +1 (415) 402-5202
114 Sansome St., 5th Floor
San Francisco , California
United States – 94104
Return Address
thredUP Distribution Center, 2992 Alvarado Street, Unit A, San Leandro, CA 94577

Locations and Hours
Walnut Creek, CaliforniaWalnut Creek Pop-Up, 1450 Mount Diablo Blvd, Walnut Creek, CA 94596Monday – Sunday, 11 a.m. – 6 p.m. Austin, Texas10910 Domain Drive Suite 112, Austin, Texas 78758Monday – Saturday 10 a.m. – 9 p.m.Sunday 12 p.m. – 6 p.m. Show MoreShow Less

Company Address

ThredUp Inc.

969 Broadway, Suite 200

Oakland,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — thredUP

15 Sep, 2021

2 boxes sent in, 1 box accounted for

I sent two boxes into ThreadUp in early June, each was assigned a specific #, and in late August I was alerted one of my boxes had arrived with nothing in it; which is strange as one of the pair of shoes from this box is pictured in the payout of my other box . I am... Read more➤

Clothing, Shoes and Acc

10 Sep, 2021

Missing designer bags # 2TN2-7J926 & B25LGA-6B6K2

over 9 months ago Tgredup losses several bags of clothes of mine. I sent them emails dailey not til I threaten them with small claims did they decide to work with me. A supervisor named Mary offer to pay me 25.00 per bag which I kindly turned down they end up paying me almost 800.00 cus we... Read more➤

Clothing, Shoes and Acc

6 Sep, 2021

Stolen clothes

I sent in several bags and I wrote down all the items. A very rare leather coat, a Gucci wallet, a Vivienne Tam dress from the 80s with the goddess of fertility selling for thousands and a Kate Spade bag, among other items were never listed. I tried to contact customer service but said the items were... Read more➤

Clothing, Shoes and Acc

3 Sep, 2021

Order No. 8972291

July 3, 2021, I sent three handbags: one Dooney Burke, one Michael Kors, and one Coach, never used and in like-new condition. All I have received is confirmation of receipt by Thredup and notification that my goods would be processed in August, then September, and now October. In the meantime, Thredup is holding a sale right now... Read more➤

Clothing, Shoes and Acc

18 Aug, 2021

stolen item high dollar gucci pants , no notification, no return, not listed.

Sent in a very expensive pair of Gucci pink pants, they were stolen, intentionally and not returned, or even listed . This was the main reason i even sent in my bag . B2KQK -NAH3J, i Want records of where the exact pair went . There is no notification these were not listed, no return sent back... Read more➤

Clothing, Shoes and Acc 1 Comment

Most Reviewed

21 Jun, 2021

"I need to cancel and I can not get ahold of. Live person. I have left messages for a call back. I haven’t even used the service ayi can’t afford it. I didn’t realize the cost"