Placed my first order with Thompson Cigars. I made sure everything was in stock. Paid for upgraded shipping. Receive an email receipt everything was going to ship out. On August 15th received a shipping email saying the bulk of my order was not in stock, but would ship out as soon as they arrive. I waited and...
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My card was charged $58.97 for a sampler package that I never ordered and upon receiving them I immediately return them to Thompson Cigar they have a record that they were returned and now it has been 3 weeks and I still not have received the money back on my card all I can receive is comments...
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I purchased a 20 count box of cigars and received a conformation order stating the order would include a box of 20. When the shipping conformation went out it stated 5 singles. I spoke with the store representative and she guaranteed the order would include a box of 20 count. Once I received the order it only...
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Their move from Florida has created major problems for me. I no longer get an invoice in the box. After making a payment my check was returned without explanation and without an attempt to cash it. I continue to get billed for a shipment I paid for and have called over 6 times trying to get the...
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I’ve had a very bad experience recently with Thompson cigars. I’ve been a long lasting customer for a very long time and recently I placed an order with them and the credit card stayed in processing for four days. I never got any correspondence why, any emails, phone calls, nothing. When I called they told me it...
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Service
You cannot call ScandinavianBank for 4 days! Simply all the time operators are busy for half an hour and more! Arprats. What kind of information will you get then? Abnormal. No one cares how long you can wait... IF you can't answer the calls, you don't have to write the phone number.
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