While ordering from thompson cigar co the rep offered a service which sent cigars for me to sample then they would bill me later. I refused the offer. But I did not read every transaction on my credit card. After giving thompson your credit card number>>>> double check <<EVERY!>>> little charge on your statement and call every...
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Reached out to customer service via phone and never got connected. Reached out via email got a response and provided additional feedback they requested. Nobody has tried to resolve the issue since it’s been 4 business days since the last communication. Next step is to report to BBB as well as never recommend again. Looks like CI...
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I paid for product, never received. Refund promised in 3-5 days, now over 14. Then promised in 3-5 business days, now over 10. Then promised Monday, now Thursday. Told service supervisor, Marilyn, would call she did not. Told them I would accept money order via overnight mail – did not happen. She me that 3-5 day response...
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I have bought cigars from Thompson Cigars several time over the years and recently they fraudulently enrolled me in their “cigar” club and sent me “free” boxes of cigars for being a good customer. Then I realize that they are billing my VISA account. They keep sending boxes of cigars with a “free” receipt and I cancel...
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I called and talked to Mark Acuna he said he was sales mgr for call center. I talked to him about a discount and free shipping that I was told I would be getting for my birthday after calling several times I was told that they would credit my account the discount and free shipping. So I...
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Service
You cannot call ScandinavianBank for 4 days! Simply all the time operators are busy for half an hour and more! Arprats. What kind of information will you get then? Abnormal. No one cares how long you can wait... IF you can't answer the calls, you don't have to write the phone number.
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