This is the second time I have ordered a spa cover for my Park Ave II unit. This time the spa cover that was delivered was the wrong one. The order was placed on March 24,2021 – delivery was on April 9, 2021. Delivery was refused, spa cover was sent back. Sense then I have called every...
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I’ve had my hot tub less than 30 days and it hasn’t worked properly since it was installed. The workmanship is poor, and it has leaked from several locations in the tub. I’ve contacted customer service and the regional sales director Michael Terney (sp?). He promised to expedite service on several occasions, and has yet to follow...
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Ordered a hot tub 08/22/2020 and it is now 03/24/2021 and have yet to receive the product they promised would be delivered in November 2020. Received a bunch of excuses from the company and the customer support is terrible. Hot tub was to be delivered 10-14 weeks…
We were given a delivery date and no one showed up. We spent another month speaking to people and were given several other dates. We were then told we would have to cut down a large tree and level our yard to have it rolled into place. The delivery department said…
Poor, Poor, Poor product. They do not stand by the Hot tub and no interest in supporting the client. Awful Hot Tub Awful Management. Do not purchase a Thermo Spa Hot Tub!!!!
