More Contact Info

Toll-Free Number:

(800) 626-6601

Accounting/ Billing:

(800) 922-8427

Billing and policy service questions

Claims:

(800) 799-6977

Platinum policy service

(800) 628-0250

Report a Claim or Check Status of a Claim

Headquarters:

(508) 855-1000

Other Info

Other Info (opening hours):

Hanover Bill Payment Addresses

Regular mail :

The Hanover Insurance Company

PO Box 580045

Charlotte, NC 28258-0045

Overnight :

The Hanover Insurance Company

C/O Branch Banking & Trust

Attn: Retail Lockbox – 580045

5130 Parkway Plaza Blvd.

Charlotte, NC 28217

Citizens Bill Payment Addresses

Regular mail :

Citizens Insurance Company of America

Department 77360

PO Box 77000

Detroit, MI 48277-0360

Overnight :

JPMorgan Chase Lockbox Processing

Attn: Citizens Insurance Dept 77360

1 Village Dr. Bldg. 45 – First Floor

Van Buren Township, MI 48111

Company Address

The Hanover Insurance Group, Inc.

440 Lincoln Street

Worcester,

United States

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