I have not been able to use my bring a friend pass with my companion. Very embarassing when we both turn up at the gym at 5:30 am and pin not working. We were spoken to like we were stupid and that we didnt know it was against the rules to both enter at the same time!!...
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Hi The Gym Group, I have been tring to call you since I got this email, but I couldnt reach any of the team. Can I ask why I have been charged the administration fee? It is true that I have tried to cancle the membership with the bank but I cancelled it eventually. I have no...
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I am still being charged when I cancelled my account and only just noticed this today that payments are being taken out
Furious with the service of the Gym Group.I have requested a refund with the 14 day cooling-off period but have had had no reply or refund despite e-mailing the following addressees: support@***.freshdesk.com hello@***.com membership@***.com> As well as even talking to to a customer service adviser on their online chat service who said they would process the refund...
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I worry about the door mechanism of gym failing, Entry and exit points. Sometimes even when i enter the pin it does not respond well enough. May be gym group need to spend money on it to make it better for customers and gym fanatics so they can train early and late with piece of mind
