Complaints & Reviews — Sundance Vacations

Poor service

Hello, 24. 07. 2020 at Melbourne Airport, I checked into a Japan flight with a small child. I have flown before with a child and very recently. It was a big surprise to me when I was told to put the cart in a plastic bag at check in and then pull through the entire airport to the special luggage. When I said when it was not physically possible, because the child is not walking yet and has to take my hands + the hand somq and the hand luggage. Then how to pull the cart on the ground, because I don't have a 3rd hand. Nor was it offered to help with the delivery of non-standard luggage. I have flown back 2/3 months, and last time I was allowed to take my cart to non-standard luggage and close it and put the sticker on myself when the cart is mine. When I mentioned a previous experience when I had never had a problem with a stroller before,because the staff is always responsive and helpful to new mothers who are traveling alone. I have traveled with my child to various EU countries during the last six months and I have not had to pack my cart at any check-in at any airport, because of this sticker, which the service staff put on when they definitely had to stick it on themselves, thus making it difficult to move and move. Everywhere at airports, you are allowed to go to the special luggage and pack it yourself on the spot, because the distance between the check-in area and the special luggage can be a comparative distance. I plan to travel in the near future as well, so I hope that someone from Melbourne Airport will solve this problem. I have also recorded the names of the service person, who were not very kind and understanding. I wonder if the employees come up with such rules themselves, because 1x I encountered such misunderstandings,Prior to this, employees were allowed to travel by cart to the transfer point.