One star out of five. Leaves much to be desired, unfortunately. Each update becomes worse and worse. Hard to handle if your website is big and popular, if it has thousands and millions of views, hard to get support because they have a lot of customers and it doesn't depend on a plan (that's what they told...
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Am I the only one having issues with customer support for a free version? Whatever their representatives say (for example that you don't need to pay for anything, that a free version will protect you without any additional purchasing), the free version is kinda useless, doesn't do much and won't help if something serious happens. And if...
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Don't know where to start. Sucuri brought a lot of issues and I recently uninstalled it. By the way, no matter how hard I tried, it wasn't removed cleanly. Next reason why I don't need it anymore is that the plugin uses too many resources. One week ago I ran a scanning and it took one hour...
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After I tried their free version I decided to get a paid one, as I liked it and wanted to protect my 6 websites. It was fine at the beginning, I had nothing to complain about. But then something happened. The plugin started to work very slow and sometimes it took me about ten minutes to just...
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I couldn't save the settings in the scan configuration page. A small window popped up asking to wait for several seconds, but I had to wait for more. In most cases without any result. I must say, that my server is not big enough not to handle sucuri security. The second problem implied by the previous one....
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Poor service
There was a need to see a doctor and wanted to contact us by phone and book an appointment, but since I hadn't called here in a long time, even I had forgotten about their special service. Call 1x, no one picks up, the call is not connected later, the call is picked up again and the phone is dropped immediately, the call is made a few more times at half-hourly and hourly intervals and of course no living soul picks up the phone. Then I remembered a similar situation the last time I called there. I don't understand what they do there if they can't communicate for hours. In the end, I spat and signed up elsewhere. The phone just looks at them, doesn't perform its function at all!
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