I ordered new cushions for my section in December 2020. Paid $462.00. I waited 3 months and then checked to see about my order. Was told because of Covid19 that the order is backed up. Checked back another 2 months later and was told backed up because of the freeze in Texas. I received an e-mail saying...
Read more ➤
I purchased a 1700 recliner. Did not pay the 149 delivery option just paid the 50 dollar delivery, where they drop off on porch. The chair broke in 1 week. Warranty guy came out said nothing to be fixed you need new chair. Now if I want new chair I need to bring it back my self...
Read more ➤
Look up Vincent Niemis account. Gurnee Illinois. I finally drove the store to talk in person to a manager. They said I would be contacted within 24 hours. I’ve waited 19 weeks, what’s 24 hours? User’s recommendation: Their customer service is awful. Don’t expect any initiative on their part. Both the sectional and recliner broke with in...
Read more ➤
Recliner was delivered on 9/3/2020. It stopped reclining on 2/2/2021. 18+ weeks later the part the serviceman suggested be ordered was not ordered. It needs a switch not the motor they sent. Not once has Steinhafels initiated contact. So frustrating. I hate this chair. I will never buy from Steinhafels again User’s recommendation: Go else where. Nice...
Read more ➤
Purchased a chair in October 2019. Its April of 2021 and they have still not correct my problems. I have been hung up on, told I’m lying. The call center are always talking respectful and screaming. They are always poking the bear. You do not receive call backs. They think all you have on your mind is...
Read more ➤
